Refund policy

We strive to provide you with high-quality products and exceptional customer service. In the event that you receive a defective item, we are here to assist you. Please review our returns and refunds policy outlined below:

Eligibility 

• Returns and refunds are accepted for defective items only.
• Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.

Defective Items:

• A defective item is defined as a product that is flawed or damaged upon receipt.
• We thoroughly inspect all items before shipping to ensure their quality.
• If you receive a defective item, please contact our customer support team within 7 days of receiving the product to initiate the return process.

Return Process:

• To initiate a return, please contact our customer support team at info@shreejifiji.com or +679 6707877 within the specified timeframe (7 days)
• Provide your order number, a detailed explanation of the defect, and any supporting evidence (such as photos or videos) that clearly displays the defect.
• Our customer support team will guide you through the return process and provide you with instructions for returning the item.
• Items sent back to us without first requesting a return will not be accepted

Return Shipping:

• Please ensure that the item is securely packaged.
  
• The item should be returned to our store at the customer's own cost.
  

Please note that returns will need to be sent to the following address:

Refund or Replacement:

• Once we receive the returned defective item, our team will inspect it to verify the reported defect.
  
• If the defect is confirmed, we will offer you the choice of a replacement item (subject to availability) or a refund
  
• for the amount paid for the item, excluding the shipping fee.
  
• Refunds will be processed using the original payment method within 10 business days after the confirmation of the defect.
  
• Please note that the shipping fee is non-refundable. This includes the cost of shipping the item to you.                              
  

 Non-Defective Items:

• Returns and refunds for items that are not defective due to our error will not be accepted.
  
• We do not provide refunds or returns for change of mind, incorrect size, or any other non-defective reasons.

Modifications to the Policy:

• We reserve the right to modify or update this returns and refund policy at any time.
• Any changes will be posted on our website and will be effective immediately.

Please note that this returns and refunds policy applies only to defective items and not to items returned for reasons other than defects. If you have any questions or need assistance with the returns and refunds process, please contact our customer support team at info@shreejifiji.com or +679 6707877